You need to factory data reset Nest Hub if you want to hand the device to other users or if you plan to sell or donate the device.
Actually, even if you just plan to retire the smart display (and throw it in the basement), you should also reset Nest Hub.
This Google Home guide explains when and why you need to reset Nest Hub (including Google Home Hub, Nest Hub, and Nest Hub 2nd Gen) and how to factory data reset (FDR) the smart display. It also explains how to soft reset Nest Hub.
In this guide, Nest Hub refers to Google Home Hub, Google Nest Hub, and the 2nd Gen Nest Hub. The method for resetting these smart displays are identical.
The factory reset method discussed in this guide applies to Nest Hub devices only. To reset other Google Home devices, you may check this guide for Google Home, this guide for Google Home Mini, this guide for the 2nd Gen Google Home Mini (Nest Home Nini), and this guide for Nest Audio.
Contents hide
1) Why and when do you need to reset Nest Hub?
2) How to factory data reset Nest Hub?
2.1) Step 1: Power up Nest Hub
2.2) Step 2: Hold volume up + volume down buttons together
2.3) Step 3: Continue to hold the two volume buttons
2.4) Step 4: Wait for the Nest Hub to reboot
2.5) Step 5: Set up the Nest Hub as a new device
3) How to soft reset Nest Hub (reboot Nest Hub)?
3.1) Method 1: Power off, then power on
3.2) Method 2: From Google Home App
Why and when do you need to reset Nest Hub?
As a smart display, Nest Hub knows you and saves some of your personal info in it. It is also linked to your Google account, which includes some private info you may not be aware of.
So, you must factory data reset Nest Hub to remove such inf0:
- When you plan to give the smart display to other people.
- When you plan to sell the old Nest Hub to fund your new gadgets.
- When you plan to retire or recycle the Nest Hub.
Please note, removing Nest Hub from your Google account is NOT enough if you want to remove all info from the smart display. It takes some time (which can be up to a few days) to wipe off some info on the Nest Hub after you disassociate your Google account with the Nest Hub. Some cached info may be not removed until you reset the Nest Hub.
Occasionally, you need to factory data reset Nest Hub:
- When you mess up the settings of the device.
- When Nest Hub behaves abnormally. For example, Quick Gestures don’t work on the Nest Hub 2nd Gen or Nest Hub Max.
In these scenarios, it is better to reset the smart display and set it up as a new device.
Please note, you do NOT need to factory data reset Nest Hub:
- When you need to change the WiFi network or router.
- When you want to add (link) or remove (unlike) Google account with Nest Hub.
- When you update the firmware for the smart display.
- When you want to change the name or location for Nest Hub.
Anyway, if you need to remove your personal info on the device or if you want to set Nest hub again from scratch, you should factory data reset Nest Hub.
How to factory data reset Nest Hub?
There is no reset button (as in the first-gen of Google Home Mini) on any of Nest Hub devices. As explained on the Nest Hub layout page, the visible buttons only include volume buttons and the microphone mute switch.
To factory data reset Nest Hub, you have to use the volume buttons on the back of the device.
As shown in the picture below, you need to hold both volume up and volume down buttons for about 10 seconds to reset the Nest Hub.
Step 1: Power up Nest Hub
Just like most “modern” electric devices, you can reset Nest Hub only when it is powered up.
You need to power up the Nest Hub and wait a few minutes.
Step 2: Hold volume up + volume down buttons together
You can find the volume buttons on the back of the Nesy Hub, as shown below. The location of the volume buttons is almost identical on all generations of Nest Hub (Google Home Hub, Nest Hub, or Nest Hub 2nd Gen).
After you hold the two volume buttons, the screen will display a counting-down message telling you that the Nest Hub will be reset within a few seconds.
If your Nest Hub cannot boot up normally, e.g., it is stuck in the booting screen, you will not see the message, and therefore you can count 10-15 seconds by yourself.
Step 3: Continue to hold the two volume buttons
You need to hold the volume buttons for about 10 seconds.
The on-screen counting down message will tell you how long you need to hold the buttons. If you release any of the volume buttons before it counts to 0, then you will only adjust the volume. You need to start again if you want to reset the smart display.
Step 4: Wait for the Nest Hub to reboot
After 10 seconds, the factory data reset will start. You can release your finger from the volume buttons.
It will take a few mins for Nest Hub to finish the factory data reset. Nest Hub nay reboot once during this period.
Once the FDR is done, Nest Hub should reboot automatically.
Step 5: Set up the Nest Hub as a new device
Now, you can set up the Nest Hub as a new device in the Google Home app.
How to soft reset Nest Hub (reboot Nest Hub)?
Sometimes, “soft reset” is mentioned. In this sense, soft reset simply means reboot the device.
During a reboot, some cached files will be flushed. The memory usage will be reset. And it gives the Nest Hub a “fresh” start.
You can reboot Nest Hub to solve some issues before resorting to the FDR.
There are at least two ways to reboot Nest Hub.
Method 1: Power off, then power on
The simple and quick way to reboot Nest Hub is just to disconnect the power adapter from the device. You can also unplug the power adapter from the socket.
Although it is safe to power off Nest Hub at any time, it is recommended to disconnect the power adapter when you are not interacting with it (e..g, when it is answering your question or playing a video).
Please note, the power jack is on the back of Nest Hub. The power adapter is interchangeable among Google Home Hub, Nest Hub and 2nd Gen Nest Hub.
Method 2: From Google Home App
You can also reboot Nest Hub from the Google Home app.
Open the Google Home app, find the Nest Hub.
For example, as shown in the screenshot below, I want to reboot the Nest Hub named Bedroom display.
Tap the gear icon to open access to the settings of this Nest Hub device.
In the Setting page for this Nest Hub device, tap the menu key (3 vertical dots), as shown in the screenshot above, to access the menu.
Of course, you can access the settings for the smart display. In fact, some settings for Nest Hub can only be accessed here in the Google Home app.
In the menu shown below, tap Reboot to restart Nest Hub.
The difference between these two methods is like the difference between a graceful shutdown (close all apps before shutdown the system) and a forceful shutdown for a PC.
Because Nest Hub usually only needs to write some temp files, a forceful shutdown seldom cause issues.
Do you have any questions on how to factory data reset Nest Hub (including Google Home Hub and Nest Hub 2nd Gen)?
If you have any questions on resetting Nest Hub, please let us know in the comment box below.
The community will help you.
Other Nest Hub guides can be found on this page.
You may check other guides for Google Home devices:
- Nest Audio guides.
- Google Home guides.
- Google Home Mini specific guides.
You can also join us on ourFacebook page.
FAQs
What does factory reset nest do? ›
Reset your Nest thermostat
Erases some or all of your thermostat's information depending on the option you choose. Is useful if you're moving out and need to install your thermostat in a new location, or want to leave your thermostat behind and you want to remove all your personal information.
...
Factory reset your point
- Open the Google Home app .
- Touch and hold your device's tile.
- At the top right corner, tap Settings Factory reset Wifi point Factory reset.
- Open the Google Home app .
- Touch and hold your device's tile.
- Tap Settings. Remove device. Remove.
- Perform a factory reset. A factory reset will reset your speaker or display to its default factory settings.
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
How to do a hard reset on Google Home? ›The Google Home does not have a dedicated factory reset button. Instead, it uses the Microphone Mute button on the back of the device for this purpose. As with the Home Mini, hold the button down for 12-15 seconds. You'll hear the Assistant confirm it is resetting the device; then, you can release the button.
How do I reset Google Home and start over? ›- Make sure your mobile device or tablet is linked to the same account as your speaker or display.
- Open the Google Home app .
- Touch and hold your device's tile.
- At the top right, tap Settings More. Reboot.
Google have introduced a new device protection measure following a factory reset. Once the device is rebooted, you will need to re-enter your Google account details to complete the set up.
Does resetting Nest remove it from account? ›A factory reset will undo any learning and remove all personal settings. Once you reset, you'll need to go through setup again and also add the thermostat back on to your Nest Account.
Can I delete my Nest account and start over? ›If you wish to delete your account, click 'Yes, delete'. Otherwise, press 'Cancel'. Once an account is deleted you'll need to set up another account from scratch if you want to use NEST again.
How do I reset my Nest without a password? ›- Open the Nest app or visit home.nest.com.
- Tap Sign in with Nest. Forgot Password.
- Enter your email address. Reset password.
- You'll receive an email to reset your password.
How do I reconnect Google nest after reset? ›
- Unplug the power cable from your Wifi device.
- Wait 10-20 seconds for it to fully power off.
- Plug the power cable back into your Wifi device.
- Wait 1 to 2 minutes for it to fully power on.
Device settings
Make sure that your Google Nest Wifi or Google Wifi network is selected. Make sure the device is not configured to use a static IP address (rare) that is not in the IP subnet range. Make sure your device isn't paused in the Google Home app.
- On your computer, open Chrome.
- At the top right, click More. Settings. On Chromebook, Linux, and Mac: Click Reset settings Restore settings to their original defaults. Reset settings. On Windows: Click Reset and cleanup Reset settings to their original defaults. Reset settings.
- Open the Google Home app .
- Under your lock's image. , tap Lock or Unlock.
- Plug in your speaker or display. If the device has been used before, factory reset your speaker or display before you continue.
- On your phone or tablet, open the Google Home app .
- Tap the Add icon Set up device. ...
- You'll be able to opt out of some settings, like Voice Match or personal results.
To do a factory reset, we use the 'write erase' command at the enable prompt. That will erase the startup-config. Then, reload the device, and it will boot up with a blank configuration. There is no startup-config, therefore, the Setup Wizard will run.
How do I force a Google Wifi to factory reset? ›- Open the Google Wifi app .
- Tap the Settings and actions tab Network and general.
- Under 'Network', tap Wifi point(s).
- Tap Factory reset. ...
- The Wifi point(s) will flash blue, then turn solid blue.
- Unplug the power and Ethernet cables from the modem. ...
- Wait 2-3 minutes for the modem to fully power off. ...
- Reconnect the power and Ethernet cables to the modem.
- Wait for the Internet light to turn solid, then check if the internet is working properly.
On the back of your device, press and hold the microphone mute button for about 15 seconds. Your Google Home will let you know that it's resetting. to factory reset Google Home.
Do I need to reset Google Home before selling? ›This action will clear your data and can't be undone. A factory reset is a requirement, prior to sale on Swappa. From your Google Home, press and hold the microphone mute on the back of Google Home for about 15 seconds. You will hear your Google Assistant confirm that it is resetting Google Home.
Can you start over on Google? ›
Sorry, there's no "factory reset" for Google accounts or Google products and services.
What gets removed in a factory reset? ›A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled. To be ready to restore your data, make sure that it's in your Google Account. Learn how to back up your data.
Will factory reset remove Google Account? ›A Factory reset will not remove your accounts from that device. Depending on the exact model of the Android phone or tablet, the steps to remove your Google account may differ slightly.
What happens to data after factory reset? ›Because whenever you delete a file from your Android phone or your factory reset your Android phone, the data stored on your phone never gets permanently wiped out. The data remains hidden in the storage space of your Android phone. Only the overwriting of the data can then result in the permanent deletion of the data.
Can Nest thermostat be reset to factory settings? ›3 Nest Smart Thermostat: Factory Reset
Turn the ring to Reset and press to select. Turn the ring to All Settings and press to select. Wait a few minutes to reset your Nest thermostat. At this point you may set it up again just like you did when you first installed it.
Unplug the power cable from your Wifi device. Wait 10-20 seconds for it to fully power off. Plug the power cable back into your Wifi device. Wait 1 to 2 minutes for it to fully power on.
How do I reconnect my Nest thermostat to Wi-Fi? ›- On your thermostat, open the Quick View menu.
- Select Settings. Reset.
- Choose your Wi-Fi network name and enter your password if prompted.
- If your thermostat still has trouble connecting, go to step 10 and check the settings on your Wi-Fi router or access point.
A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.
How do I reset Google Home? ›...
It also works for the larger Google Nest Hub.
- Press and hold both volume buttons for 15 seconds. ...
- Your smart display confirms the factory reset process is about to begin.
- Sign in to the Nest app.
- If you have another home, on the app home screen, tap Menu in the top left corner. ...
- On the app home screen, tap Settings .
- Tap the product you'd like to remove (For Guard, Detect, and Tag, tap Security, then the product you'd like to remove).
How do I change my Google Nest hub Account? ›
Download and open the Google Home app. Tap Account in the top-right. Check the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
Will Nest still work if offline? ›How Does Nest Function When The Internet Go Out? Nest will function without a Wi-Fi connection. However, it cannot be used as a “Smart” thermostat and only as a regular thermostat. You can still control the HVAC systems using the thermostat interface.
Why will my Google Nest not connect to Wi-Fi? ›Device settings
Make sure that your Google Nest Wifi or Google Wifi network is selected. Make sure the device is not configured to use a static IP address (rare) that is not in the IP subnet range. Make sure your device isn't paused in the Google Home app.
- Press your thermostat's ring to open the Quick View menu.
- Choose Settings. .
- Turn the ring to Nest app and press the ring to select it.
- Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.